Anonymous

Customer service and quality

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have found the customer service to be very poor for an expensive product I have the vertx plus which does not seem to work properly anymore when I contacted customer service they were very unhelpful and I had to send it back for testing at my own expense. Still waiting to hear back from them. Also I have the pro series 3 which the magnet that attaches the cartridge no longer works and also poor performance after several months They have just brought out a new series 3 I can't recommend buying this as it is expensive and I don't know if it is improved Also if you have a problem customer service is very poor
View full review
Reason of review:
Bad quality
Anonymous

Dont buy

Orders usually take 3 weeks to arrive, even if they say they process orders on the next business day. The products are not sold in stores (at least in the West Michigan area). Customer service never replies emails or the chat. The product may be good, but service is THE WORST. Also, everything is replacable, so you think you have your ecig and should only buy liquid, but you will need cartidges, tips, new batteries, new chargers. So, it is way more expensive that it seems to be. Batteries don´t last too long ans tip is too narrow so the hit is not very intense. You will never see an offer, coupon or good disccount for V2 products, they have "special offers" now and then but is just for the products they need to sell, not an over all disscount unless you are a fisrt time buyer.
View full review
Reason of review:
Order processing issue
1 comment
Abdel Cna

Hello!My name is Philly and I am a customer service Supervisor. I apologize for the experience that you've had and would love to be able to assist you with any concerns you have experienced.

May you please contact me at 1.877.378.2767 or you may write an email to V2support@v2.com ATTENTION:PHILLY and I will be happy to assist you. Please include your name and at least one of your orders so that I may look up the account.

Anonymous

Fairly understanding happy costumer

Been using V2, slim cartridge for 5yrs ,only occassional will one cartidge not work on battery, but always work on one of my other 4! Do not fill to of tube within cart. Do not over tighten to battery. Refill before 1/4' is left, you may burn out small fliters in cart. Make sure you tip fluid to run down inside of cart. Not straight small center tubing. Last my only gripe is filters are on back order alot, probably due to incorrect filling, making need for careful fill, as to use cart. over many x's..any help?
View full review
Reason of review:
Good quality
2 comments
Tj Wma

Good afternoon,Thank you so much for your time and comments. We would love to speak with you and assist with any issues you may be having.

Please feel free to start a chat with one of our friendly chat reps on www.v2.com (Monday-Friday from 10AM - 11PM EST). You may also email us at v2support@***.com at any time and we will be happy to provide assistance.Thank youDmitry K.Customer Service Manager

Tj Wma

Good afternoon,Thank you so much for your time and comments. We would love to speak with you and assist with any issues you may be having. Please feel free to start a live chat with one of our friendly chat reps on www.v2.com (Monday-Friday from 10AM - 11PM EST) You may also email us at v2support@***.com at any time and we will be more than happy to provide assistance.Thank you!Dmitry K.Customer Service Manager

View more comments (1)
Resolved
Yoltzin Gvd

Resolved: V2 Cigarette - Shipping Service Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jan 19, 2017

I spoke to Michael on live chat who was awesome. Will be receiving 50% refund on my shipping and replacement order will be processed priority to be shipped today.

Here's hoping it all goes to plan. But service was very friendly.

Original review Jan 19, 2017
I am an international buyer from Australia. I placed my order early December 2016. When palcing my order it stated on the page that the order would be processed within 1 business day, (it ended up taking 7 days), So going by that and the type of shipping that it was being sent by i should have recieved my order, AU$254 worth at the time of placing the order, before christmas day. It is now January 20th 2017 and i still do not have my order. I did get notification saying that a lable had been created with a tracking number but nothing after that. They then offered to reship the item to which i agreed nearly a week ago and have still not recieved any cintact from the conpany, even after trying to follow it up. As i am going to be using this as a tool to quit smoking, and for anybody who knows anything abiut australian tobacco legislation would know i am still paying top dollar for a cheap brand ($35-$45 for a packet of 40 depending which shop you buy then from)
View full review
Reason of review:
Order processing issue
Anonymous

Shipping

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I placed an order for V2 e-cigs three weeks ago. My order has finally shipped - by FedEx mule I think. It gonna be another week before the expected delivery date. I usually buy from Green Smoke and get my order in a couple of days. If this is how V2 treats their customers, then they've seen the first and last of me for sure. To have to wait a month or more for a simple e-cig order in this day and age is utter nonsense. I don't remember ever waiting anywhere near a month for a product I've ordered on-line. Everything about this outfit seems to move in slow motion with a few complete stops in between.
View full review
Cons:
  • Bad customer service
Reason of review:
Order processing issue
Anonymous

V2 Cigarette - V2 Pro Series 7 Review

I have tried twice to purchase 2 of the V2 pro series 7, only to have the company decline the order because the were worried about fraud., I've written a couple times, left messages to reassure them I wanted the 2 units for Christmas presents,,, My credit card company allowed it but still I guess the company know better than the buyer does... I guess it's time to buy another brand- they aren't the only company that sells them! I'm sure someone else will take my money!
View full review
Reason of review:
Order processing issue
Anonymous

V2 Cigarette - Shipping Service Review

V2 has went way down in customer service. They take a ridiculous amount of time to ship. 1 day processing takes atleast a week. Absolutely ridiculous.
View full review
Reason of review:
Order processing issue
1 comment
Guest

totally agree. They advertise one day shipping but it takes a week to dispatch.

horrible customer service and out of stock half the time. they have remove most of their products from retailers so you have not choice but to order form their website.

I dislike even dealing with them. {{Redacted}} Suck.

Anonymous
map-marker Portsmouth, New Hampshire

Short Review on November&nbs-05:00;07,&nbs-05:00;2016

I'm thinking it's about time for a class action lawsuit with this company. Their deceptive advertising acts and quality not allowing refunds or replacement is worthy of the lawsuit. Will post more information later for those interested in joining the class action lawsuit
View full review
Anonymous
map-marker Odessa, Texas

I fell for the V2 series 7 pro

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I bought a V2 series 7 pro, liked it so much I bought my husband one. That one was DOA, but they shipped us another with no problem. Then the trouble started. A power cord went bad. They sent me new one. We decided we wanted a spare unit, so we ordered a third. They say a liquid cartridge should be able to be filled 10-20 times, and loose leaf cartridge should last 1-2 months. I'm lucky if a liquid cartridge lasts a week, and I only fill them (with the liquid they sold me) every three days or so. I've ordered a bunch of replacement cartridges. Between the ones I've ordered and the ones that came with the vapes, since May 13, we've used 12 liquid cartridges and 10 loose leaf. V2's response? They offered me a 15% coupon code. Looking for a replacement now.
View full review
Loss:
$400
Reason of review:
Bad quality

Preferred solution: I want eight liquid cartridges and eight loose leaf cartridges shipped to me immediately, and I want a 15% discount on all future orders.

Anonymous
map-marker Akron, Ohio

V2 Cigarette Vape Kit Review from Akron, Ohio

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
V2 Cigarette Vape Kit Review from Akron, Ohio
V2 Cigarette Vape Kit Review from Akron, Ohio - Image 2
V2 Cigarette Vape Kit Review from Akron, Ohio - Image 3
I was using this product for almost 2 years. I used low nicotine 0.6. It was great that I could stop smoking cigarettes and the window on the side of the cartridge was great as well, however....it caused me to break out in a small pimple like blister which would pop open then turned into a small crater sore that would take forever to heal. I would have several of these on my face arms and chest. I was getting several a week. It was horrible and I didn't realize until recently that it was my v2 EX cigs. I had never had acne or breakouts in my life. I literally looked like I had *** sores. I threw my products in the trash and the sores have stopped. In addition I had gained 30 pounds. I also would get HEART pains, dizzy spells and overall feeling bad. Customer service was great and delivery was fast. However I feel like I was ingesting poison. Not good!!
View full review
Reason of review:
Bad quality
Anonymous
map-marker Los Angeles, California

V2 Disposable Electronic Cigarette Review

I buy about 10 per week, foolish I know. I return 5 of the 10 because they don't work. A great product when they actually work, but a 50% yield, really folks, what happened to quality control
View full review
Reason of review:
Damaged or defective
Naman Ukh
map-marker San Diego, California

Cartirdges don't work

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Don't buy this product. About 20-30% of the cartridges don't work. They do not give replacements or refunds. I received two shipments. The first I thought was just poor luck 3 out of 20 didn't work. Foolishly I bought the 20 pack, 5 in each package. At least, Two out of every pack doesn't work at all. Its a waist of money. I called them and was told they would give a fifteen percent discount on my next order. That is not worth it since 40% of them don't work at all. I would never recommend this product to anyone. They are not concerned at all they are putting out a defective product.
View full review
Loss:
$30
Cons:
  • Product is defective and they will not replace
Reason of review:
Bad quality

Preferred solution: replace defective cartridges

Anonymous
map-marker Alabaster, Alabama

Leaks and lasts a very short time, POS

Leaks juice, doubt if it is good for 100 puffs. Pure waste of money. I would not repurchase and wish I hadn't in the first place. 1 cartridge doesn't even last a day and I am not toking on this thing non stop. It arrived 3 days ago the 3rd cartridge didn't even last one afternoon. Battery seems fine too bad the cartridge is useless. Too bad one can't review it on their website. Which should have been a clue they were jerks. I wish Logic was still available as it once was. Dear God will I ever get to 100 words? The cartridge is leaky and empties in less than 100 puffs.
View full review
Reason of review:
Bad quality
Chipper Wgg
map-marker Colorado Springs, Colorado

V2 Pro Series 3 half baked, leaky carts, deceitful customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
V2 Cigarette - V2 Pro Series 3 half baked, leaky carts, deceitful customer service
V2 Cigarette - V2 Pro Series 3 half baked, leaky carts, deceitful customer service - Image 2
I purchased a couple v2 Pro Series 3, wax cart, loose leaf cart and several e liquid carts. Not one of these items works properly or as advertised. Customer service appears nice, but I have found they mostly tell you what you want to hear and prompty do nothing. They have lied to me on the phone, email and their public message boards. It's a neat product, I really wanted to like it. Quick change carts, a loose leaf cart that actually works (Reviews speak glowingly, mine just did not work, DOA), wax attachments made this really appealing to me. Unfortunately it just doesn't work. Their e juice carts leak, really bad, out of the air holes. I am using their juice as well, so dont know what to say there. Wax cart is faulty. They will not replace any leaky or DOA items, they state those are consumables. Wow, even DOA I get no help. Then the charging matter of the device themselves. They worked great the first day, then they just don't charge. V2 acknowledges this issues and say they have a new charger for it. Unfortunately I have yet to see one. The first complaint they sent me updated chargers, turns out its for the series 7 and 9 and doesnt fit. I call them about this again, and said they would ship out. Never received. Warranty replace one device, they refuse to honor the other one because I purchased from a 3rd party vendor, have receipts etc doesn't matter. They said they would send out updated chargers. They did not, and my new device after use will not hold a charge. I precharged all devices before turning on, etc. I followed their manual. 3 of 3 devices will not hold a charge, they say there is a fix but try as I might it doesn't happen. Then the carts. Oh my, this is where the device fails hard. Leaky, leaky, leaky. Burned taste and lots of gurgling when working. I since switched to basic more modern design e cigs and tanks, and now realize how yesteryear their tech is. The wick and coil design was obsolete in 2010. Their e juice is also among the most expensive made in the market, and made in China. 15.99 for a 15ml bottle, average price for USA made juice is about $5 dollars for same. Now its too late to get my money back. I spent over $200 in a month on the devices, carts and juice to quit smoking. I feel they took advantage, and after hours of research to find a device to replace my new faulty V2's, I found out just how ripped off I had been. Save your money and run away. Get a cheap (and superior flavor, tank design, servicable, etc) Evod 2 for under 40 dollars and try that instead, move up from there if you stick with it. Don;t get ripped off on this device, carts are not serviceable, they leak, and you have to buy a whole new cart if anything goes wrong. They will not warranty carts because its listed as consumable. Even when they arrive DOA, they will not honor it. Poor product, poor customer service, even worse they lie. If anything goes wrong (and it will), you just have to eat the cost and move on, or frustrate yourself hoping for a working product which will never come. On another note, they pushed me to a better product, which all told (juice, accessories, etc) was about 100 less than what I spent at v2.
View full review
Loss:
$200
Pros:
  • Online reviews of loose leaf cart
Cons:
  • Runaround
  • Did i say faulty devices
  • Lies
Reason of review:
Bad quality

Preferred solution: I don't want anything, cause V2 is just going to lie to me again. If one person see's this and chooses a proper device to quit smoking ($35 eGo one, $20 Evod glass, both entry level cheapies that work well), review well served.

7 comments
Guest

What vape did you end up getting?

Guest

I have taken 2 v2pro, series3 , back to the store I purchased it at..these r junk, plain & simple. The 1st one, just plain didn't work, the 2nd one, I plugged it in to charge it, & the magnet worked good, so good, it pulled the whole bottom out, so today, I exchanged it for another one, so I've had 3 of theses in about 2 months. DO NOT BUY, do UR homework, & remember, u get what pay for, these r 34.99

Guest

I had a similar situation with the Series 7. First one quit charging after 3 weeks.

Second one had charging issues out of the box. 3 weeks later it died altogether. Waiting on a 3 rd unit now.

It's a good idea on paper but the execution doesn't deliver. Wishing I could get my money back.

Guest

Making a post with an absolute statement ("Loose leaf style vaporizers do not work EVER.") is foolish.

I can state this with certainty, because I have a V2 Pro Series 3 sitting in front of me right now with a loose leaf cartridge that works just fine, exactly as expected, and aside from a few quibbles about how long it stays on before it powers itself off, and that it gets a bit too hot around the mouthpiece (be careful!), it's great.

On the other hand, I also have, sitting right in front of me, another V2 Pro Series 3 that was DOA, that I bought on ebay from another vendor, and it seems to charge, but produces NO heat whatsoever when turned on. I called V2, they gave me the same spiel as the author of this web review.

I also had receipts, gave them the name of the vendor on ebay (a commercial seller), and they politely refused to do anything to assist me with this dead unit. I went back to ebay and got a refund of my money via their arbitration system (the seller never responded to my refund requests, so ebay ruled in my favor by default). It took a few weeks to hammer out.

Note that I use loose leaf only.

I'm not interested in oils, waxes, liquids, and so the author here may be absolutely correct about the quality of the V2 Series 3 cartridges for those. My loose leaf cartridge works fine, albeit it's a bit of a pain to load up because of the small diameter of the chamber.

So caveat emptor, if you buy from anywhere but V2.

Guest

Loose leaf style vaporizers do not work EVER. The only acceptable way to use a pen is with oil.

You need a very high quality coil to work properly. These are the best I've found; http://www.ecosafeecig.com/Replacement-Coils-p/rc5.htm

Guest

Where did you purchase this pen?

Guest

Thought mine was faulty so I bought another just to have the same *** happen again. Really pissed at this product

View more comments (6)
Anonymous
map-marker West Grove, Pennsylvania

Poor customer service

Same comments from customer from Rochester. Haven't fulfilled my order in over a month. They sent me temporary batteries, and every week they say on back order for 15 days. No calls or emails to tell me status. You always have to ask them. Furthermore, They statused my order as complete so now there is no way to ever track when I'm getting what I ordered. I asked them to give me a new order number so I could track. They said that they will give me a tracking number when it ships (no ***, I know that). Apparently you have to sit and wait for 15 days every 7 days and trust they have some miraculous mechanism is place to fulfill all these back orders. They are by far the worst at customer service hands down. Like talking to a wall.
View full review
Reason of review:
Problem with delivery
Anonymous
map-marker Newport Beach, California

V2 pro series 3 stopped working.

My battery stopped working after 3 weeks use, won`t charge, am not able to use it at all. Got the run-around from V2 customer service for over a week, "it will take 4-6 weeks to process your return request" they tell me after calling, email and live-chat. Time to look for another brand that stands behind their products and that are made in the U.S.A.! My experience is Chinese made products do not last, does`nt matter what they are, auto parts, electronics, ecigs. There`s a reason products made in China are much cheaper, they are collectively all junk. No quality goes in no quality comes out.
View full review
Reason of review:
Bad quality

Brands Related to V2 Cigarette

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article